One of the aspects of our business that we are most proud of is our willingness to get out of the UK and visit clients, suppliers and partners at their sites…wherever they may be.
Dints CEO Geoff regularly spends weeks at a time visiting sites to understand their issues and mining machinery needs to make sure that we stay up-to-date with services. In October he spent time in South Africa, Mozambique and Zambia – he almost made it into the Democratic Republic of Congo but the destination ended up a few kilometres from the border.
Joining him on the most recent trip to Ghana and Burkina Faso in November was Parts & Rebuild Manager Dave Atherton. As well as meeting potential clients in Accra and Ouagadougou, the list of visits included getting onto mine sites to meet the on-site teams.
Understanding client needs is crucial to support the development of the supply chain for mining machinery in Africa. Visiting sites in Ghana and Burkina Faso gave us the opportunity to discuss and refine the supply of machine parts, component and machine rebuilds. It was also a chance to talk about new financing possibilities and, importantly, business process outsourcing for procurement. The expectations made of procurement departments all over various industries are shifting and they are now expected to become a strategic function with diverse skills overnight.
However, most departments are often understaffed, under skilled, overworked and frustrated with many time consuming tasks. Procurement technology is often outdated and the many manual work-arounds add to frustrations. Internal customers and suppliers are often dissatisfied with their procurement department’s response times, not understanding the intensity under which they need to operate. That’s where we can offer valuable solutions that are relevant and sustainable.
This most recent visit was a chance to share upcoming ideas, refine their workability and see how Dints can make a difference. It also meant getting up early to be in the convoy up to the mine site in Burkina Faso, which is always a real journey!